Returns & Refunds
For maximum satisfaction of our customers, we accept the returns until 30 days after the order has been delivered. The return policy at The Optics Man allows full refund or exchange until 30 days.
How my Returns are processed?
When we receive a return, it will go under inspection for the stated complaint. This process is expected within 72 hours of receipt. The next step is your exchange order will be processed for delivery. You are likely to receive your order within 15 days. The refund requests will be furnished within 7 business days. A confirmation email will be sent to you as a proof of return order received and completed. Expect to receive the refunds in the original mode of payment and this process may take min. 10 days and maximum 45 days, which will be managed according to issuing policy of bank.
In which situations, returns will be accepted?
The returns will be accepted if at least one of these cases apply:
- Customer has not received the product that he/she ordered
- Product received has some defects
- The product has been tampered
Who will afford the shipping charges in case of return?
Customers when they return the product will receive charges of shipping.
